- Why is there no ad-supported free tier like elsewhere?
- We do not run ads or trackers, so the free tier is paid for by Pro and credit packs. That keeps the free tools fast and private and keeps our incentives aligned with yours.
- What is a credit?
- One credit pays for one task once today's free tasks are used up. PDF to Word, Office conversions and OCR use 5 credits, like they use 5 free tasks. A job that fails on our side gives its credits back automatically.
- Can I cancel Pro?
- Yes, at any time from your account. Access continues until the end of the period you paid for, and it does not renew after that. Unused pack credits stay yours.
- Do credits work in ChatGPT and the API?
- Yes. Credits and Pro belong to your ConvertPDF account, so they apply wherever you use it: the website, the REST API, the MCP server and the ChatGPT app.
- What does “fair use” mean for Pro?
- Pro has no daily task limit for a person using it for their own work. A safety ceiling of 2,000 tasks a day stops automated abuse; if you need more, write to us.